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Managing by walking about

A type of management style that involves managers making regularly, informal visits to staff, inviting complaints or ideas. It cuts through the layers in the hierarchy that can hinder vertical communication, provides first-hand experience and direct feedback from employees which allows problems to be easily identified and dealt with straight away. It can lead to better decision making (due to more ideas), and can aid staff motivation – as employees feel valued. The main drawback is that it is time consuming.

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