APT Initiatives
APT Business & Economics Resources
Minimising Workloads, Maximising Performance
Established in 1999

Special Items

Formal communication

Involves channels that have been approved by senior management and are officially recognised. In order to maintain consistency and efficiency, set procedures are laid down in terms of the language and medium to be used. For example, standard application forms for use in the recruitment process, planned agendas for weekly meetings, purchase orders in finance for use with suppliers. Communication through the management hierarchy, ie vertical communication (see below) is usually classified as formal communication.

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